DCG Service Centre

DCG Group Service Centre delivers timely and critical information from system surveillance and monitoring to improve the uptime, security and availability of network and technology services for enterprises.

DCG Service Centre is an integral part of all DCG Managed Services. It acts as the main communication and management platform to support 24 by 7 service operations. DCG Service Centre services are used to deliver valuable data management information for enterprises, across the globe. It acts as a virtual team for core services, including backup and recovery, data storage and exchange management services. Additionally, it can add value to internal operations as a central helpdesk facility for activities such as coordinating support for multiple vendor solutions, problem resolution and escalation across the information layer.

DCG Service Centre holds the ISO 27001 Standard for information security, specifically related to optimisation, management, protection and restoration of critical IT systems.  Under ISO standards DCG Group’s highly trained engineers, rather than call centre staff, actively manage and resolve problems before they arise.

Key Features

  • Backup and recovery monitoring and reporting 
  • Network and device monitoring
  • Library support and maintenance
  • Data centre storage monitoring and management
  • 24 by 7 by 365 Service Centre availability
  • Advanced data storage and maintenance packages
  • Advanced backup and archive support capabilities

Key Benefits

  • World-class support with the DCG Service Centre staffed with dedicated systems administrators and network engineers
  • Reduced operational costs
  • Redirection of core resources to revenue-related activities
  • 24 by 7 by 365 working without the cost of ownership
  • Improved and sustainable client service levels with metric-driven SLAs
  • Access to DCG Group’s knowledge base and experienced technical teams
  • Increased security, with the confidence of fully managed, continuous backup and storage services to ISO 27001 best practice standards

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