DCG | Complete Information Protection
Call us on +44 (0) 845 226 8173
Case Study
Pace Plc
As a leader in the fast-developing world of digital television and high definition television around the world, Pace plc is using Managed Services from DCG Group to provide assured performance, secure backup and rapid disaster recovery for their vital IT systems.
With a high level of technical complexity in the business and an international scale of operations, Pace makes heavy demands on its IT systems and communications. With constant innovation and development in the business, the IT systems have to deliver consistent, high-quality performance to users globally while data has to be secured and available for retrieval. Downtime has to be kept to an absolute minimum, so rapid disaster recovery is essential.
The Result
“Switching to Managed Services has meant that our data backup and disaster recovery strategy has become an IT overhead, rather than a cause for repeated capital expenditure,” explains David Cawthray, Director of IT.
For David Cawthray and his team at Pace, the fact that DCG provide assured service levels is a major benefit. “DCG monitor our backups 24/7 and, if anything does go wrong, they sort it out quickly,” says David. “If any issue arises, you just ring someone at DCG and they fix it.”
“At a time of internal re-organisation, with reduced staff, it was a no-brainer to switch to Managed Services provided to this standard,” explains David. “It took one person on the team at least two hours each day to sort out all the backup tapes and fix broken backups – and now that is all managed for us.”
The Approach
For all its Services customers, DCG Group automatically refresh all software with the latest versions, so that best-of-breed, backup software is an intrinsic part of the solution. If there is a disaster, DCG can set up a standby replacement system quickly at a customer’s site or in an offsite facility, and DCG provide with all the equipment for restores.
All customers benefit from a dedicated DCG Service Centre Engineer as part of the Service Centre helpdesk which is available 24 by 7 by 365. The Service Centre provides proactive monitoring and reporting to all customers.