Harvey Nichols

www.harveynichols.com

Harvey Nichols needs seamless efficiency in the systems that underpin its fast-moving and increasingly global fashion retail empire.

The security and availability of its corporate and commercial data is vital. By entrusting the management of infrastructure data issues to DCG Group, this illustrious UK brand is enjoying the benefits of secure data backup, a very high level of service from the DCG team and cost savings from DCG’s flexible approach to meeting customer requirements.

With Harvey Nichols growing successfully both in scope of its operations and its global spread, IT Operations Manager Lee Smith and his team focus on the major IT systems that will enable and support business development. Day to day tasks, such as data backup and recovery, are essential to secure infrastructure management but can take up a significant percentage of team time which is more profitably employed on new projects. Due to Harvey Nichols’ rapid business expansion, data in the past few years has been growing even faster than predicted. As a result, the cost of backup and recovery of data was becoming very costly.

The Result

Harvey Nichols’ business growth and change is not an issue – the Managed Services provided by DCG can adapt flexibly to meet new requirements. Costs are clearly perceived and managed.
Lee Smith and his team can focus on the key projects that support growth and profitability for Harvey Nichols, confident that the important infrastructure tasks of data backup and recovery are being managed by DCG experts.

“Many suppliers have lots of red tape and we have no time for all that,” says Lee Smith. “We get in touch with DCG and they respond immediately. We’re very, very pleased with DCG and anticipate a long relationship with them.”

The Approach

DCG Group has broad experience of providing Managed Services for Data Backup and Recovery, with a unique technological edge that allows services to be adapted flexibly to meet customer requirements precisely.

DCG can backup data securely for customers across national and international boundaries, to their own data centre, to one of the DCG data centres or across a complete customer network.  The data volumes being handled very often increase or decrease with business changes and DCG services can adapt flexibly to match requirements.  DCG offer stringent Service Level Agreements to give customers maximum support and automatically update services with new software releases.

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